At Caiafa & Company LLC, we want our clients to have current information regarding our accounting and tax services. Your financial situation is always changing, and if your tax situation or retirement plan needs to be adjusted, we are always ready to be on hand to help. Whether you are an individual or a small business owner serving the Milford and New Haven area, our office has the resources to help you. Our team takes pride in our communication level; we can be in touch as often as you need, regardless of the service you require. With that in mind, we want to make sure that you stay up to date with the current news from our office and the resources we recommend. Take a look at the links below if you need more information about our tax services.
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Our annual edible arrangement from our favorite office guest! #ediblearrangement #bodyguard #sister #Gina #endoftaxseason #ExtensionSeason gi
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Celebrating PI day the way the tax gods intended #piday #3.14 #pieday #applepie #taxseason
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Partnerships and S-Corporations will be automatically extended from March 15th to April 15th by the State of Connecticut due to delays by the DRS. We will be in touch with clients directly!
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***Corporate Transparency Act Reporting Requirements Back in Effect with Extended Reporting Deadline; FinCEN Announces Intention to Revise Reporting Rule.***
Following the February 18, 2025, decision by the U.S. District Court for the Eastern District of Texas in Smith, et al. v. U.S. Department of the Treasury, et al., 6:24-cv-00336, the Financial Crimes Enforcement Network (FinCEN) has announced that beneficial ownership information (BOI) reporting requirements under the Corporate Transparency Act are back in effect, with a new deadline of March 21, 2025 for most companies.
FinCEN has also announced that it will assess its options to further modify deadlines, while prioritizing reporting for those entities that pose the most significant national security risks. FinCEN intends to initiate a process this year to revise the BOI reporting rule to reduce burden for lower-risk entities, including many U.S. small businesses.
Notice:
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Small Business: Keep Your Customers Coming Back
Happy, satisfied customers are essential to the health of every business. Increasing competition, online review opportunities, and unlimited access to information up the ante on the importance of quality customer service. Here are some tips to help your business thrive by meeting and exceeding your customers' expectations:
• Understand your customers and their needs. As best you can, put yourself in your customers' shoes and hone in on the need they are trying to meet with your product or service. Understanding their core need will help you with delivery timelines and provide a clear picture of what it will take to ensure they are satisfied enough to come back.
• Set clear goals and expectations. Once you understand their needs, be clear and transparent regarding the process to deliver your product or service. Set realistic goals and discuss potential delays and pitfalls. Your customers will appreciate the honesty and may even be more understanding if things don't go according to plan.
• Communicate, communicate, communicate. Keeping your customers from feeling in the dark is imperative to their satisfaction. Be proactive in your communication. The more forms of communication, the better — phone calls, text messages, emails and social media messages. Even if everything is going according to schedule, regular progress messages will help them feel at ease.
• Go the extra mile. Put in the extra effort to go above and beyond what your customers are expecting. At the end of the day, you want your customers to feel like they get what they pay for, and more. If a problem arises with a product or service, show them you care by prioritizing and resolving the situation. If it makes financial sense, consider adding something of value to leave a positive impression.
• Add an authentic, personal touch. In a world full of social media bots, augmented reality and alternative facts, authenticity goes a long way. Showing your customer you care builds trust and loyalty that leads to repeat business and referrals. Birthday greetings, holiday cards and customer appreciation events can show your customers they mean more to you than just revenue.
When times are busy, it can be easy to focus on the work and not the customers. Hold on to these tips as a reminder to keep your customers' needs a top priority.
#customer #retention #satisfaction #communicate
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