(203) 248-8600

[email protected]

What’s New

Stay Up-to-Date With Our Tax Services

At Caiafa & Company LLC, we want our clients to have current information regarding our accounting and tax services. Your financial situation is always changing, and if your tax situation or retirement plan needs to be adjusted, we are always ready to be on hand to help. Whether you are an individual or a small business owner serving the Milford and New Haven area, our office has the resources to help you. Our team takes pride in our communication level; we can be in touch as often as you need, regardless of the service you require. With that in mind, we want to make sure that you stay up to date with the current news from our office and the resources we recommend. Take a look at the links below if you need more information about our tax services.

Our Latest Newsletter

Stay up-to-date with news from our office and receive special offers from our team. Help our accounting services firm to get you the information you need for a financially savvy today and tomorrow.

Read Newsletter Now

 

Tax Planning Insights

Stay up-to-date with tax planning insights for individuals, businesses, estate planning, and finance management.

Read Tax Planning Insights Now

 

Community

Outreach

At Caiafa & Company, LLC, our tax services firm believes in giving back to the community by supporting organizations that encourage community service and civic participation.

Facebook Posts

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
1 week ago

Andddd that’s a wrap!!! #ExtensionSeason #WeOut #OfficeClosed ... See MoreSee Less

Andddd that’s a wrap!!! #ExtensionSeason #WeOut #OfficeClosed
1 week ago

Our annual edible arrangement from our favorite office guest! #ediblearrangement #bodyguard #sister #Gina #endoftaxseason #ExtensionSeason gi ... See MoreSee Less

Our annual edible arrangement from our favorite office guest! #EdibleArrangement #BodyGuard #Sister #Gina #EndOfTaxSeason #ExtensionSeason @ggcaiafa
1 month ago

Celebrating PI day the way the tax gods intended #piday #3.14 #pieday #applepie #taxseason ... See MoreSee Less

Celebrating PI day the way the tax gods intended #PiDay #3.14 #PieDay #ApplePie #Taxseason

Partnerships and S-Corporations will be automatically extended from March 15th to April 15th by the State of Connecticut due to delays by the DRS. We will be in touch with clients directly! ... See MoreSee Less

Partnerships and S-Corporations will be automatically extended from March 15th to April 15th by the State of Connecticut due to delays by the DRS.  We will be in touch with clients directly!

Small Business: Keep Your Customers Coming Back

Happy, satisfied customers are essential to the health of every business. Increasing competition, online review opportunities, and unlimited access to information up the ante on the importance of quality customer service. Here are some tips to help your business thrive by meeting and exceeding your customers' expectations:

• Understand your customers and their needs. As best you can, put yourself in your customers' shoes and hone in on the need they are trying to meet with your product or service. Understanding their core need will help you with delivery timelines and provide a clear picture of what it will take to ensure they are satisfied enough to come back.

• Set clear goals and expectations. Once you understand their needs, be clear and transparent regarding the process to deliver your product or service. Set realistic goals and discuss potential delays and pitfalls. Your customers will appreciate the honesty and may even be more understanding if things don't go according to plan.

• Communicate, communicate, communicate. Keeping your customers from feeling in the dark is imperative to their satisfaction. Be proactive in your communication. The more forms of communication, the better — phone calls, text messages, emails and social media messages. Even if everything is going according to schedule, regular progress messages will help them feel at ease.

• Go the extra mile. Put in the extra effort to go above and beyond what your customers are expecting. At the end of the day, you want your customers to feel like they get what they pay for, and more. If a problem arises with a product or service, show them you care by prioritizing and resolving the situation. If it makes financial sense, consider adding something of value to leave a positive impression.

• Add an authentic, personal touch. In a world full of social media bots, augmented reality and alternative facts, authenticity goes a long way. Showing your customer you care builds trust and loyalty that leads to repeat business and referrals. Birthday greetings, holiday cards and customer appreciation events can show your customers they mean more to you than just revenue.

When times are busy, it can be easy to focus on the work and not the customers. Hold on to these tips as a reminder to keep your customers' needs a top priority.

#customer #retention #satisfaction #communicate
... See MoreSee Less

Small Business: Keep Your Customers Coming Back

Happy, satisfied customers are essential to the health of every business. Increasing competition, online review opportunities, and unlimited access to information up the ante on the importance of quality customer service. Here are some tips to help your business thrive by meeting and exceeding your customers expectations:

• Understand your customers and their needs. As best you can, put yourself in your customers shoes and hone in on the need they are trying to meet with your product or service. Understanding their core need will help you with delivery timelines and provide a clear picture of what it will take to ensure they are satisfied enough to come back.

• Set clear goals and expectations. Once you understand their needs, be clear and transparent regarding the process to deliver your product or service. Set realistic goals and discuss potential delays and pitfalls. Your customers will appreciate the honesty and may even be more understanding if things dont go according to plan.

• Communicate, communicate, communicate. Keeping your customers from feeling in the dark is imperative to their satisfaction. Be proactive in your communication. The more forms of communication, the better — phone calls, text messages, emails and social media messages. Even if everything is going according to schedule, regular progress messages will help them feel at ease.

• Go the extra mile. Put in the extra effort to go above and beyond what your customers are expecting. At the end of the day, you want your customers to feel like they get what they pay for, and more. If a problem arises with a product or service, show them you care by prioritizing and resolving the situation. If it makes financial sense, consider adding something of value to leave a positive impression.

• Add an authentic, personal touch. In a world full of social media bots, augmented reality and alternative facts, authenticity goes a long way. Showing your customer you care builds trust and loyalty that leads to repeat business and referrals. Birthday greetings, holiday cards and customer appreciation events can show your customers they mean more to you than just revenue.

When times are busy, it can be easy to focus on the work and not the customers. Hold on to these tips as a reminder to keep your customers needs a top priority.

#customer #retention #satisfaction #communicate

newsletterStay Informed & Up-To-Date

Each month, we will give you tips and useful information to help you protect your finances, begin planning on ways to save for your future, or how to begin preparing your taxes. Our goal is to help you get the information you need for a financially savvy today and tomorrow. So sign up for our monthly client newsletter today to stay up-to-date with news from our office and to receive special offers from our team.

Our Latest Newsletter

Email & Social Media Marketing by VerticalResponse