(203) 248-8600

Laura@ccotax.com

Caiafa & Company, LLC

Professionals Who Account for You

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Tax planning & preparation can be challenging for everyone. Let us handle that work for you. Read more here.

375 Mather St. Ste. 6
Hamden, CT 06514

 

tel: 203-248-8600

fax: 203-774-1151

Tax and Accounting Services

We offer a full spectrum of services aimed at making your life easy.Learn more today.

Tax Preparation Services

at Caiafa & Company, LLC

The Source for Tax & CPA Services throughout the Milford, New Haven & Branford, CT Areas

 

At Caiafa & Company, LLC, we specialize in CPA services, tax services, business tax planning, business accounting, and more. Our professional team can offer you both personal and business services. Just ask us how we can help you today.

 

Besides traditional tax preparation, we also specialize in IRS audit-representation, wage garnishment, back taxes and more. Explore our website today to learn more about our available tax and CPA services and our client-focused team.

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Business Advice: Every Impression Matters

With competition knocking at your door for virtually every product or service, you need to hone every advantage available to you. One of the ways you can set your business apart is to create an awesome customer experience with every interaction. This is less of an event and more a state of mind for your entire team. Here are several steps to help you get there:
• The three outcomes. Start by understanding that every interaction with customers AND vendors has three – and only three – possible outcomes: positive, neutral, or negative. Your goal is to make every interaction, from a label on a product to speaking with someone on a call, a positive experience. Or in a worse case scenario, neutral.
• Make a great first impression. The first impression a potential customer creates about your business can come from many different avenues. Train your customer service reps and create an approachable tone on the phone. If you choose to use social media, keep it fresh or take it down. See your lobby as others see it. All details matter.
• Manage the outcome. The best way to do this is to eliminate the possibility of a negative outcome with your first impression. With customer interaction, this is often accomplished with active listening and a smile.

For example, let's say you receive a call from a customer wanting to hear about a new service. The employee that handles the service is not available and you are limited in your knowledge. The worst thing you can say is, I'm sorry, the person responsible for the service is not here at the moment. In the customer’s mind, you immediately remove the possibility of a positive outcome! Instead, engage the customer to hear about their needs, gather as much information as possible, and commit to finding the answers for them and calling them back immediately.
• Create slingshot experiences. No matter how well you strive to offer top-notch customer service, there will always be instances that are less than favorable. Use this as an opportunity to turn a negative experience into a positive one by thrilling the disgruntled customer with your solution. Even if the solution is costly and unreasonable, that customer will tell everyone the story about how you solved their problem.
• Use problems to make permanent improvements. Knowing your strengths can reaffirm your approach and help set customer service performance goals. On the other hand, learning about a bad experience from a customer’s perspective will give you great insight into how you can improve. Use these problems to focus your activity. Over time, the results of this continual improvement can have a tremendous impact on your business.
Creating a culture that excels at customer service is attainable if you put in the effort to know your customer’s needs and to understand that every impression matters!

#BusinessAdvice #FirstImpression #Improvements
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Business Advice: Every Impression Matters

With competition knocking at your door for virtually every product or service, you need to hone every advantage available to you. One of the ways you can set your business apart is to create an awesome customer experience with every interaction. This is less of an event and more a state of mind for your entire team. Here are several steps to help you get there:
• The three outcomes. Start by understanding that every interaction with customers AND vendors has three – and only three – possible outcomes: positive, neutral, or negative. Your goal is to make every interaction, from a label on a product to speaking with someone on a call, a positive experience. Or in a worse case scenario, neutral.
• Make a great first impression. The first impression a potential customer creates about your business can come from many different avenues. Train your customer service reps and create an approachable tone on the phone. If you choose to use social media, keep it fresh or take it down. See your lobby as others see it. All details matter.
• Manage the outcome. The best way to do this is to eliminate the possibility of a negative outcome with your first impression. With customer interaction, this is often accomplished with active listening and a smile.

For example, lets say you receive a call from a customer wanting to hear about a new service. The employee that handles the service is not available and you are limited in your knowledge. The worst thing you can say is, Im sorry, the person responsible for the service is not here at the moment. In the customer’s mind, you immediately remove the possibility of a positive outcome! Instead, engage the customer to hear about their needs, gather as much information as possible, and commit to finding the answers for them and calling them back immediately.
• Create slingshot experiences. No matter how well you strive to offer top-notch customer service, there will always be instances that are less than favorable. Use this as an opportunity to turn a negative experience into a positive one by thrilling the disgruntled customer with your solution. Even if the solution is costly and unreasonable, that customer will tell everyone the story about how you solved their problem.
• Use problems to make permanent improvements. Knowing your strengths can reaffirm your approach and help set customer service performance goals. On the other hand, learning about a bad experience from a customer’s perspective will give you great insight into how you can improve. Use these problems to focus your activity. Over time, the results of this continual improvement can have a tremendous impact on your business.
Creating a culture that excels at customer service is attainable if you put in the effort to know your customer’s needs and to understand that every impression matters!

#BusinessAdvice #FirstImpression #Improvements

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Professionals Who Account For You

Although we provide a wide range of traditional tax services for both business and individual clients, we specialize in negotiating with the IRS on your behalf and navigating through complicated IRS correspondence, estate and gift tax services, as well as financial planning. Trust us with all your tax concerns. Proudly serving the Branford, Milford, and New Haven, CT communities.

  • Individual Tax Services

    We can offer you personal tax preparation services including individual filing and tax planning. The advisers at our Hamden, CT and Madison offices will recommend the best practices for filing your individual tax return and help assist you through every step of the process. Filing your taxes will be smooth sailing with the help of our certified tax service professionals!

  • Business Tax and
    Accounting Services

    Our certified business accounting team provides resources for businesses such as tax preparation services, tax planning, small business accounting, financial statements, strategic business planning, and new business formation. We also offer QuickBooks services including setup and training. With the help of our business tax advisers, your business will be ready for quarterly reports, year-end taxes, and you will stay financially informed.

  • Specialized Tax Services

    Besides traditional tax preparation services we can also help you with several other services to help make financial planning easier for you or your business. We are prepared to negotiate with the IRS on your behalf regarding IRS audits, liens and levies, wage garnishment, offers in compromise, innocent spouse relief, and installment plans. Our expert team can also be of assistance with non-filed tax returns, owed back taxes, and payroll tax problems. Don’t be intimidated by that dreaded IRS letter. Let our tax service team make things easy for you.

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Planning Today

Check out our Resource Library to begin your tax preparations today. Then, give us a call to begin securing a wealthier financial future for you or your business.

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Each month, we will give you tips and useful information to help you protect your finances, begin planning on ways to save for your future, or how to begin preparing your taxes. Our goal is to help you get the information you need for a financially savvy today and tomorrow. So sign up for our monthly client newsletter today to stay up-to-date with news from our office and to receive special offers from our team.

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